Delivery & Returns
Orders are sent by Royal Mail. Deliveries may take a little longer during busy periods such as Christmas, or due to unforeseen circumstances such as Covid-19, postal strikes or severe weather. If you have not received your delivery within 7 working days, please contact us at firstname.lastname@example.org
Royal Mail Second Class, 3-5 business days up to £3.00
We hope that you are delighted with your purchases however, should you wish to return your goods we operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that we do not cover the cost of any returns shipping, this is at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact me for any return questions at firstname.lastname@example.org
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on bespoke items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.